Terms of Service

It’s important to establish what you can expect from us, and what we expect from you.

1: Purpose

This document aims to govern the interactions between RA Tennis Academy, herein referred to as “the Academy,” its members, guests, and other facility users. The Academy, operates the sports complex known as “RA Tennis Academy.” The provisions outlined herein establish the rights and responsibilities of all parties concerning the utilization and enjoyment of the academy’s premises and facilities.

2. Membership Agreement: Understanding Your Commitment

When you become a part of RA Tennis Academy, you enter into a mutual agreement that emphasizes the importance of shared values and adherence to established norms. This Membership Agreement is not just a formality but a commitment to fostering a positive and respectful community within the academy.

  1. Adherence to Rules and Regulations:
    • As a member, you acknowledge and commit to following the rules and regulations meticulously outlined by RA Tennis Academy. These guidelines are in place to ensure the safety, well-being, and equitable enjoyment of the facilities for all members.
  2. Personal Commitment:
    • Your membership is a personal commitment, reflecting your dedication to the principles and ethos of the academy. It signifies a personal investment in your own growth as a tennis enthusiast and a responsible member of our community.
  3. Non-Transferable Privileges:
    • Your membership privileges are exclusive to you and cannot be transferred to any other individual. This ensures that the benefits and responsibilities associated with your membership remain a personal commitment, fostering a sense of accountability within the community.

By entering into this Membership Agreement, you become an integral part of the RA Tennis Academy family, contributing to the collective spirit that makes our community thrive. Your commitment not only enhances your individual experience but also plays a crucial role in maintaining the integrity and positive atmosphere of our academy.

3. Fees and Payments: Navigating Your Financial Commitment

Understanding the financial aspect of your membership at RA Tennis Academy is pivotal to ensuring a seamless and enjoyable experience. Here’s a detailed exploration of the Fees and Payments policy:

  1. Payment Frequency:
    • Membership fees are structured to accommodate your convenience, with options for monthly, quarterly, half year, or annual payments. This flexibility is designed to cater to varied preferences, allowing you to choose the payment schedule that aligns best with your financial planning.
  2. Timely Payments:
    • Timely payment is crucial to maintaining uninterrupted access to the academy’s facilities and services. It’s not just about meeting an obligation; it’s about ensuring a continuous and hassle-free engagement with the world of tennis. Failure to make payments on schedule may result in the temporary suspension or, in severe cases, termination of your membership. Payments are due by the 7th of each month.
  3. Commitment to Community Support:
    • Your prompt payment is not only a personal commitment but also a collective contribution to the overall functioning of the academy. It aids in the upkeep of facilities, supports coaching programs, and enables the academy to continually enhance the offerings for the entire community.
  4. Non-Refundable Nature:
    • It’s essential to note that all fees, once paid, are non-refundable. This policy is in place to maintain consistency and fairness across all members. The non-refundable nature of fees emphasizes the shared responsibility each member holds in upholding the financial stability of the academy.
  5. Communication and Support:
    • Should you encounter challenges in meeting your financial commitment, we encourage open communication. Reach out to our dedicated support team to discuss potential solutions and avoid any disruptions to your membership.

By comprehending and adhering to the Fees and Payments policy, you not only ensure the sustainability of your membership but actively contribute to the flourishing tennis community at RA Tennis Academy. Your financial commitment plays a pivotal role in creating an environment where every member can thrive and enjoy the sport to its fullest potential.

4. Court Reservations: Ensuring Your Court Time with Precision

Court reservations at RA Tennis Academy are a key component of optimizing your tennis experience. Here’s an in-depth look at the Court Reservations policy:

  1. Strategic Booking for Seamless Play:
    • We encourage our members to plan ahead by booking court time in advance. This strategic approach ensures that you can seamlessly integrate tennis into your schedule, promoting a consistent and enjoyable playing experience.
  2. Walk-Ins and Availability:
    • While advance reservations are recommended, we understand that spur-of-the-moment decisions to hit the court can be part of the joy of tennis. Walk-ins are certainly welcome, subject to court availability. However, to secure your preferred time, especially during peak hours, pre-booking remains the optimal choice.
  3. Cancellation Protocol for Considerate Play:
    • We value considerate use of our facilities. If you need to cancel a court reservation, we request that you do so at least 72 hours in advance. This ensures that fellow members have an opportunity to utilize the court, promoting fair access for everyone. Failure to cancel within the stipulated time may result in charges to maintain the efficiency of the reservation system.
  4. Efficiency and Fairness:
    • The reservation system is designed to maximize the efficiency of court usage and maintain fairness among all members. By adhering to the booking and cancellation guidelines, you contribute to a harmonious tennis environment where everyone can enjoy their time on the court without unnecessary conflicts.
  5. Flexibility and Communication:
    • We understand that unforeseen circumstances may arise. If you encounter challenges or need to modify your reservation, feel free to communicate with our staff. Flexibility, when communicated in advance, can be accommodated to ensure that you make the most out of your tennis journey with us.

By embracing and understanding the Court Reservations policy, you not only optimize your personal tennis experience but actively contribute to a well-organized and considerate tennis community at RA Tennis Academy. Your cooperation ensures that every member has the opportunity to enjoy the courts in a manner that aligns with the spirit of the sport.

5. Code of Conduct: Fostering a Culture of Respect and Sportsmanship

At RA Tennis Academy, the essence of our community lies in the mutual respect and sportsmanship demonstrated by each member. Here’s a comprehensive exploration of our Code of Conduct:

  1. Foundation of Respect:
    • Our Code of Conduct is built on the foundational principle of respect. We expect all members to treat one another, the staff, and the facilities with utmost respect. This creates an inclusive and welcoming environment where everyone can fully enjoy their tennis experience.
  2. Sportsmanship as a Guiding Principle:
    • Sportsmanship is the heartbeat of our community. We encourage members to uphold fair play, integrity, and a positive attitude on and off the court. Embracing the spirit of sportsmanship fosters camaraderie and elevates the overall tennis experience for all.
  3. Inappropriate Behavior and Consequences:
    • Any behavior that is deemed inappropriate by the academy is taken seriously. This includes but is not limited to disrespectful language, aggression, or actions that compromise the well-being of others. In such instances, disciplinary action may be necessary to maintain the integrity of our community.
  4. Disciplinary Measures:
    • Disciplinary action is not taken lightly, and the severity of the action will be commensurate with the nature of the behavior. This may range from a warning to suspension, and in extreme cases, termination of membership. These measures are implemented not only to address the specific incident but also to uphold the overall culture of respect and sportsmanship within the academy.
  5. Open Communication for Resolution:
    • We encourage open communication. If you witness or experience behavior that goes against our Code of Conduct, please bring it to our attention. Timely reporting allows us to address issues promptly and maintain a harmonious community.
  6. Educational Approach:
    • Our aim is not just punitive; it’s also educational. We believe in fostering a learning environment where members understand the impact of their actions on the community. This approach contributes to personal growth and the continual improvement of our tennis culture.

By embracing our Code of Conduct, you actively contribute to a positive, respectful, and sportsmanlike atmosphere at RA Tennis Academy. Your commitment to these principles not only enhances your own experience but elevates the entire community, making our academy a place where everyone can thrive and enjoy the sport they love.

6. Safety and Liability: Prioritizing Well-being in Our Tennis Community

At RA Tennis Academy, the well-being of our members is our utmost priority. The Safety and Liability guidelines are established to create a secure environment for all participants. Here’s a detailed exploration:

  1. Personal Responsibility for Safety:
    • Each member holds a personal responsibility for their safety and the safety of others within the academy premises. This commitment fosters a culture of mindfulness, where every individual actively contributes to maintaining a secure and hazard-free environment.
  2. Understanding Personal Limits:
    • Members are encouraged to be aware of their own physical capabilities and exercise caution during tennis activities. Understanding and respecting personal limits not only safeguards individual well-being but also contributes to the overall safety of the entire community.
  3. RA Tennis Academy’s Limited Liability:
    • While we strive to provide a safe and controlled environment, it’s important to note that RA Tennis Academy is not liable for any injuries, accidents, or loss of personal property that may occur on the premises. This acknowledgment underscores the shared responsibility among members to exercise prudence and adhere to safety guidelines.
  4. Emergency Preparedness:
    • The academy maintains a commitment to emergency preparedness, including having relevant safety protocols in place. Members are encouraged to familiarize themselves with these protocols to ensure a swift and effective response in the event of unforeseen situations.
  5. Reporting Safety Concerns:
    • If members identify any safety concerns or potential hazards on the premises, we encourage immediate reporting to the academy staff. This proactive communication allows us to address issues promptly, contributing to the continuous improvement of safety measures.
  6. Secure Storage of Personal Belongings:
    • While the academy provides secure areas for belongings, members are advised to take precautions and secure personal items. RA Tennis Academy cannot be held responsible for any loss or damage to personal property, reinforcing the importance of individual vigilance.
  7. Educational Initiatives for Safety Awareness:
    • RA Tennis Academy is committed to ongoing safety education. Initiatives such as workshops and informational materials aim to enhance members’ awareness of safety practices, creating a community that prioritizes preventive measures.

By embracing the Safety and Liability guidelines, members actively contribute to creating an environment where everyone can engage in tennis activities with confidence. The acknowledgment of personal responsibility fosters a culture of care and consideration, ensuring that RA Tennis Academy remains a secure and enjoyable space for all.

7. Coaching Programs: A Personalized Approach to Tennis Excellence

Engaging in coaching programs at RA Tennis Academy is not just an opportunity to refine your skills but a pathway to personalized growth. Let’s delve into the details of our Coaching Programs:

  1. Optional Participation for Individual Progress:
    • Enrolling in coaching programs is entirely optional, allowing members to tailor their tennis journey according to their individual aspirations and schedules. Whether you’re a novice looking to master the basics or an advanced player aiming for strategic refinement, our coaching programs cater to diverse skill levels and objectives.
  2. Transparent Fee Structure:
    • While participation in coaching programs is an additional option, it’s essential to note that additional fees may apply. This transparent fee structure ensures clarity for members, allowing them to make informed decisions based on their budget and tennis development goals.
  3. Goal-Oriented Communication:
    • We encourage open communication between members and our coaching staff. Members are urged to express their tennis goals, preferences, and any specific areas they wish to focus on during coaching sessions. This collaborative approach ensures that coaching programs are tailored to individual needs, promoting an effective and rewarding learning experience.
  4. Skill Enhancement for Every Level:
    • Our coaching programs are designed to accommodate players at every skill level. From foundational techniques to advanced strategies, our experienced coaching staff is dedicated to fostering improvement at every stage of your tennis journey.
  5. Flexible Scheduling for Convenience:
    • Recognizing the diverse schedules of our members, coaching sessions are structured with flexibility in mind. This enables members to seamlessly integrate coaching into their routine, ensuring that tennis development remains an accessible and convenient part of their lifestyle.
  6. Continuous Support and Feedback:
    • Coaching at RA Tennis Academy extends beyond the court. Our coaching staff is committed to providing ongoing support and constructive feedback to help members track their progress and make necessary adjustments. This continuous engagement ensures that members feel supported and motivated on their journey to tennis excellence.

By considering and participating in our Coaching Programs, members unlock a pathway to tailored skill enhancement, individualized attention, and a deeper appreciation for the sport. The optional nature of these programs emphasizes our commitment to providing a diverse and personalized tennis experience for every member of RA Tennis Academy.

8. Facility Access: Unlocking the Tennis Experience

At RA Tennis Academy, your membership grants you exclusive access to a world-class tennis environment. Delving into the details of our Facility Access policy reveals the key aspects that ensure a seamless and enjoyable experience:

  1. Access During Operating Hours:
    • As a valued member, you enjoy unrestricted access to our state-of-the-art facilities during the designated operating hours. This includes access to tennis courts, training areas, and any other amenities that contribute to a comprehensive tennis experience.
  2. Flexibility for Optimal Utilization:
    • We understand the importance of flexibility in integrating tennis into your lifestyle. The generous operating hours provide you with the flexibility to plan your tennis sessions at times that best suit your schedule, ensuring that tennis becomes a convenient and enjoyable part of your routine.
  3. Temporary Closures for Maintenance:
    • To maintain the high standards of our facilities, periodic maintenance is essential. The academy may, from time to time, temporarily close certain areas for maintenance purposes. This proactive approach guarantees that our facilities remain in top-notch condition, enhancing your overall tennis experience.
  4. Event Hosting and Restricted Access:
    • RA Tennis Academy is not just a facility; it’s a vibrant community where events, tournaments, and exhibitions add an extra layer of excitement. During such occasions, there may be specific areas or facilities temporarily restricted to facilitate these events. This enhances the versatility of our facilities, providing dynamic experiences beyond regular tennis play.
  5. Adaptability to Unforeseen Circumstances:
    • Unforeseen circumstances can occasionally impact facility access. The academy retains the right to close or restrict access due to unforeseen events such as emergencies or situations beyond our control. While rare, this provision ensures the safety and well-being of our members and staff.
  6. Communication for Member Awareness:
    • Transparent communication is integral to our Facility Access policy. Members are promptly informed of any planned closures, restrictions, or changes to operating hours. This ensures that you are well-informed and can plan your tennis activities accordingly.

By having access to our facilities, you not only gain entry to top-tier tennis amenities but also become an integral part of a thriving tennis community. The thoughtful balance of flexibility, maintenance, event hosting, and adaptability to unforeseen circumstances ensures that your membership at RA Tennis Academy offers a comprehensive and unparalleled tennis experience.

9. Guest Policy: Extending Hospitality with Responsibility

Our Guest Policy at RA Tennis Academy is designed to enhance your tennis experience by allowing you to share the joys of the sport with friends or family. Here’s a detailed exploration of the policy:

  1. Warm Welcome for Guests:
    • We understand the joy of sharing your tennis journey with others. Guests are warmly welcomed at our academy, providing an opportunity for you to introduce friends or family to the world of tennis.
  2. Accompanied by a Member:
    • To ensure a seamless and secure experience for everyone, guests must be accompanied by a registered member of RA Tennis Academy. This ensures that members can personally guide their guests, introducing them to the facilities, amenities, and the overall ethos of our tennis community.
  3. Guest Fees for Enhanced Privileges:
    • While we encourage the inclusion of guests, a nominal guest fee may apply. This fee contributes to maintaining the quality of our facilities and services, ensuring that both members and their guests enjoy a premium tennis experience.
  4. Members’ Responsibility for Adherence:
    • As the inviting member, you hold a responsibility to ensure that your guests adhere to the academy’s rules and regulations. This includes respectful behavior, adherence to safety guidelines, and overall compliance with the principles that define our tennis community.
  5. Transparent Communication:
    • Communication is key to a smooth guest experience. Members are encouraged to communicate the rules and expectations to their guests before their visit, ensuring that everyone is aware of the guidelines in place for a harmonious and enjoyable tennis session.
  6. Limitations on Guest Visits:
    • While guests are welcomed, there may be limitations on the frequency of their visits to ensure fair access for all members. These limitations are in place to maintain the inclusive and community-oriented nature of RA Tennis Academy.
  7. Enriching the Tennis Community:
    • The Guest Policy not only enhances your individual experience but contributes to the vibrancy of our tennis community. Introducing new individuals to our facilities fosters a sense of inclusivity and expands the network of tennis enthusiasts within our community.

By embracing the Guest Policy, you not only enrich your own tennis experience but actively contribute to the welcoming and communal atmosphere that defines RA Tennis Academy. This policy ensures that guests can share in the excitement of tennis while maintaining the integrity and quality of our tennis community.

10. Termination of Membership: Upholding Standards with Transparency

Our Termination of Membership policy at RA Tennis Academy is crafted to maintain the integrity of our community while providing clear guidelines for both members and management. Here’s an in-depth exploration of this policy:

  1. Right to Terminate for Various Reasons:
    • RA Tennis Academy retains the right to terminate a membership for several reasons, including but not limited to the violation of terms, non-payment, or any other conduct deemed incompatible with the values and standards upheld by the academy.
  2. Transparency in Decision-Making:
    • The decision to terminate a membership is not taken lightly. It follows a careful evaluation of the circumstances by the academy’s management. Transparency is a guiding principle in this process, ensuring that members are informed of the reasons behind such a decision.
  3. Violation of Terms:
    • A membership may be terminated if a member is found to be in violation of the terms and conditions outlined in the Membership Agreement. This includes but is not limited to breaches of the Code of Conduct, non-compliance with facility access rules, or any actions that compromise the safety and well-being of fellow members.
  4. Non-Payment Concerns:
    • Timely payment is integral to the sustainability of the academy. If a member fails to fulfill their financial obligations, leading to significant arrears, the academy reserves the right to terminate the membership. This ensures fairness and consistency in the application of financial policies.
  5. Decision Deemed Necessary by Management:
    • The academy’s management may, in certain situations, find it necessary to terminate a membership for reasons beyond those explicitly outlined. This decision is made with careful consideration and is communicated to the member with transparency and clarity.
  6. Communication of Termination:
    • Members are promptly notified in writing if their membership is subject to termination. This communication includes explicit details regarding the reasons for the decision, allowing members to understand the circumstances leading to the termination.
  7. Opportunity for Resolution:
    • In certain cases, members may be provided with an opportunity to address and rectify the issues leading to the potential termination. This proactive approach encourages open communication and allows members a chance to resolve concerns before a final decision is made.
  8. Termination Process Timing:
    • Members seeking termination of their own membership must submit a written request before the 25th of each month. This advance notice ensures that administrative processes can be efficiently managed, and necessary arrangements can be made. This excludes our “Pro Development Players” who have separate contractual obligations in regard to terminations.

The Termination of Membership policy is designed to maintain a community where values, standards, and mutual respect are upheld. It serves as a safeguard, ensuring that the collective experience at RA Tennis Academy remains positive, secure, and aligned with the principles that define our tennis community.

11. Changes to Terms: Adapting for Continuous Improvement

Our commitment at RA Tennis Academy is to provide a tennis environment that evolves and improves over time. The Changes to Terms policy reflects our dedication to adaptability and transparency. Let’s delve into the details:

  1. Adaptability for Continuous Improvement:
    • The world of tennis, like any dynamic field, evolves, and so do our practices at RA Tennis Academy. The Changes to Terms policy acknowledges the need for adaptability to ensure that our offerings, facilities, and services continually align with the evolving needs and expectations of our valued members.
  2. Right to Modify Terms:
    • The academy retains the right to modify the terms and conditions outlined in our agreements at any time. This flexibility allows us to implement improvements, address emerging challenges, or incorporate valuable feedback received from our members. The intent is always to enhance the overall tennis experience at the academy.
  3. Advance Notification for Transparency:
    • Transparency is paramount in our communication. Members will be notified well in advance of any significant changes to the terms. This advance notification period provides members with the opportunity to understand, inquire about, and prepare for the upcoming modifications, fostering a sense of collaboration in the evolution of our tennis community.
  4. Definition of Significant Changes:
    • The term “significant changes” is crucial to this policy. It encompasses modifications that may impact the overall membership experience, privileges, fees, or any other aspect that substantially affects the contractual agreement between the academy and its members. This ensures that members are specifically informed about alterations that could influence their engagement with the academy.
  5. Communication Channels:
    • Notifications about changes to terms will be communicated through various channels, ensuring that members receive information in a timely and accessible manner. Whether through email, official announcements, or other designated communication platforms, our goal is to reach every member effectively.
  6. Member Involvement and Feedback:
    • While changes are made to improve the overall tennis experience, member involvement is crucial. The academy values feedback and suggestions from its members. Where possible, we encourage open dialogue and seek input to ensure that modifications align with the collective vision of our tennis community.
  7. Commitment to Consistency and Fairness:
    • Changes to terms are implemented with a commitment to consistency and fairness. The academy strives to ensure that modifications are equitable, reasonable, and contribute positively to the mutual understanding between the academy and its members.

The Changes to Terms policy represents our proactive approach to maintaining relevance, excellence, and member satisfaction. By embracing adaptability and communicating changes transparently, we aim to create an environment where every member feels informed, engaged, and valued in the ongoing evolution of RA Tennis Academy.

12. Membership Acknowledgment: A Covenant for Informed Engagement

When you make the decision to become a member of RA Tennis Academy, it goes beyond a mere registration. It involves a conscious acknowledgment, understanding, and commitment to the values, rules, and principles that define our tennis community. Let’s delve into the intricacies of this fundamental membership acknowledgment:

  1. Informed Consent:
    • By joining RA Tennis Academy, you acknowledge that you have not only received but have also taken the time to read and understand the terms and conditions outlined by the academy. This ensures that your decision to become a member is an informed one, grounded in a clear comprehension of the expectations and guidelines set forth.
  2. Understanding the Terms and Conditions:
    • The acknowledgment signifies more than a cursory glance at the terms and conditions. It implies a deeper understanding of the rights, responsibilities, privileges, and obligations that come with being a member. This understanding forms the basis for a harmonious and respectful coexistence within the RA Tennis Academy community.
  3. Commitment to Abide By:
    • Your acknowledgment is a commitment—an agreement to abide by the terms and conditions established by RA Tennis Academy. This commitment extends beyond compliance; it forms the foundation for a shared ethos that defines the culture of our tennis community.
  4. Shared Responsibility:
    • Membership at RA Tennis Academy is a shared responsibility. It’s not merely a transaction but an active participation in a community where every member’s actions contribute to the collective experience. Your acknowledgment signifies an understanding of this shared responsibility and a willingness to play your part in fostering a positive and thriving tennis environment.
  5. Creating a Community Culture:
    • The acknowledgment is not just a formality; it is the cornerstone of the culture we aim to cultivate. It sets the tone for mutual respect, sportsmanship, and a commitment to the shared values that make RA Tennis Academy a unique and vibrant community.
  6. Access to Privileges:
    • Acknowledging the terms and conditions grants you access to the privileges and benefits associated with membership. It ensures that you can fully enjoy the facilities, coaching programs, events, and all that RA Tennis Academy has to offer, knowing that you are an integral part of our tennis family.
  7. Continuous Engagement:
    • The acknowledgment is not a one-time event. It represents a continuous engagement with the principles outlined by RA Tennis Academy. As our community evolves, your acknowledgment becomes a living commitment that adapts to the dynamic nature of our tennis culture.

By acknowledging that you have read, understood, and agreed to abide by these terms and conditions, you actively contribute to the creation of a community where every member is not just a participant but a vital element in the collective success and enjoyment of RA Tennis Academy.