Terms of Service

Terms of Service

It’s important to establish what you can expect from us, and what we expect from you.

1: Purpose

This document aims to govern the interactions between RA Tennis Academy, herein referred to as “the Academy,” its members, guests, and other facility users. The Academy, operates the sports complex known as “RA Tennis Academy.” The provisions outlined herein establish the rights and responsibilities of all parties concerning the utilization and enjoyment of the academy’s premises and facilities.

2. Membership Agreement: Understanding Your Commitment

When you become a part of RA Tennis Academy, you enter into a mutual agreement that emphasizes the importance of shared values and adherence to established norms. This Membership Agreement is not just a formality but a commitment to fostering a positive and respectful community within the academy.

  1. Adherence to Rules and Regulations:
    • As a member, you acknowledge and commit to following the rules and regulations meticulously outlined by RA Tennis Academy. These guidelines are in place to ensure the safety, well-being, and equitable enjoyment of the facilities for all members.
  2. Personal Commitment:
    • Your membership is a personal commitment, reflecting your dedication to the principles and ethos of the academy. It signifies a personal investment in your own growth as a tennis enthusiast and a responsible member of our community.
  3. Non-Transferable Privileges:
    • Your membership privileges are exclusive to you and cannot be transferred to any other individual. This ensures that the benefits and responsibilities associated with your membership remain a personal commitment, fostering a sense of accountability within the community.

By entering into this Membership Agreement, you become an integral part of the RA Tennis Academy family, contributing to the collective spirit that makes our community thrive. Your commitment not only enhances your individual experience but also plays a crucial role in maintaining the integrity and positive atmosphere of our academy.

3. Fees and Payments: Navigating Your Financial Commitment

Understanding the financial aspect of your membership at RA Tennis Academy is pivotal to ensuring a seamless and enjoyable experience. Here’s a detailed exploration of the Fees and Payments policy:

  1. Payment Frequency:
    • Membership fees are structured to accommodate your convenience, with options for monthly, quarterly, half year, or annual payments. This flexibility is designed to cater to varied preferences, allowing you to choose the payment schedule that aligns best with your financial planning.
  2. Timely Payments:
    • Timely payment is crucial to maintaining uninterrupted access to the academy’s facilities and services. It’s not just about meeting an obligation; it’s about ensuring a continuous and hassle-free engagement with the world of tennis. Failure to make payments on schedule may result in the temporary suspension or, in severe cases, termination of your membership. Payments are due by the 7th of each month.
  3. Commitment to Community Support:
    • Your prompt payment is not only a personal commitment but also a collective contribution to the overall functioning of the academy. It aids in the upkeep of facilities, supports coaching programs, and enables the academy to continually enhance the offerings for the entire community.
  4. Non-Refundable Nature:
    • It’s essential to note that all fees, once paid, are non-refundable. This policy is in place to maintain consistency and fairness across all members. The non-refundable nature of fees emphasizes the shared responsibility each member holds in upholding the financial stability of the academy.
  5. Communication and Support:
    • Should you encounter challenges in meeting your financial commitment, we encourage open communication. Reach out to our dedicated support team to discuss potential solutions and avoid any disruptions to your membership.

By comprehending and adhering to the Fees and Payments policy, you not only ensure the sustainability of your membership but actively contribute to the flourishing tennis community at RA Tennis Academy. Your financial commitment plays a pivotal role in creating an environment where every member can thrive and enjoy the sport to its fullest potential.

4. Court Reservations: Ensuring Your Court Time with Precision

Court reservations at RA Tennis Academy are a key component of optimizing your tennis experience. Here’s an in-depth look at the Court Reservations policy:

  1. Strategic Booking for Seamless Play:
    • We encourage our members to plan ahead by booking court time in advance. This strategic approach ensures that you can seamlessly integrate tennis into your schedule, promoting a consistent and enjoyable playing experience.
  2. Walk-Ins and Availability:
    • While advance reservations are recommended, we understand that spur-of-the-moment decisions to hit the court can be part of the joy of tennis. Walk-ins are certainly welcome, subject to court availability. However, to secure your preferred time, especially during peak hours, pre-booking remains the optimal choice.
  3. Cancellation Protocol for Considerate Play:
    • We value considerate use of our facilities. If you need to cancel a court reservation, we request that you do so at least 72 hours in advance. This ensures that fellow members have an opportunity to utilize the court, promoting fair access for everyone. Failure to cancel within the stipulated time may result in charges to maintain the efficiency of the reservation system.
  4. Efficiency and Fairness:
    • The reservation system is designed to maximize the efficiency of court usage and maintain fairness among all members. By adhering to the booking and cancellation guidelines, you contribute to a harmonious tennis environment where everyone can enjoy their time on the court without unnecessary conflicts.
  5. Flexibility and Communication:
    • We understand that unforeseen circumstances may arise. If you encounter challenges or need to modify your reservation, feel free to communicate with our staff. Flexibility, when communicated in advance, can be accommodated to ensure that you make the most out of your tennis journey with us.

By embracing and understanding the Court Reservations policy, you not only optimize your personal tennis experience but actively contribute to a well-organized and considerate tennis community at RA Tennis Academy. Your cooperation ensures that every member has the opportunity to enjoy the courts in a manner that aligns with the spirit of the sport.

5. Code of Conduct: Fostering a Culture of Respect and Sportsmanship

At RA Tennis Academy, the essence of our community lies in the mutual respect and sportsmanship demonstrated by each member. Here’s a comprehensive exploration of our Code of Conduct:

  1. Foundation of Respect:
    • Our Code of Conduct is built on the foundational principle of respect. We expect all members to treat one another, the staff, and the facilities with utmost respect. This creates an inclusive and welcoming environment where everyone can fully enjoy their tennis experience.
  2. Sportsmanship as a Guiding Principle:
    • Sportsmanship is the heartbeat of our community. We encourage members to uphold fair play, integrity, and a positive attitude on and off the court. Embracing the spirit of sportsmanship fosters camaraderie and elevates the overall tennis experience for all.
  3. Inappropriate Behavior and Consequences:
    • Any behavior that is deemed inappropriate by the academy is taken seriously. This includes but is not limited to disrespectful language, aggression, or actions that compromise the well-being of others. In such instances, disciplinary action may be necessary to maintain the integrity of our community.
  4. Disciplinary Measures:
    • Disciplinary action is not taken lightly, and the severity of the action will be commensurate with the nature of the behavior. This may range from a warning to suspension, and in extreme cases, termination of membership. These measures are implemented not only to address the specific incident but also to uphold the overall culture of respect and sportsmanship within the academy.
  5. Open Communication for Resolution:
    • We encourage open communication. If you witness or experience behavior that goes against our Code of Conduct, please bring it to our attention. Timely reporting allows us to address issues promptly and maintain a harmonious community.
  6. Educational Approach:
    • Our aim is not just punitive; it’s also educational. We believe in fostering a learning environment where members understand the impact of their actions on the community. This approach contributes to personal growth and the continual improvement of our tennis culture.

By embracing our Code of Conduct, you actively contribute to a positive, respectful, and sportsmanlike atmosphere at RA Tennis Academy. Your commitment to these principles not only enhances your own experience but elevates the entire community, making our academy a place where everyone can thrive and enjoy the sport they love.

6. Safety and Liability: Prioritizing Well-being in Our Tennis Community

At RA Tennis Academy, the well-being of our members is our utmost priority. The Safety and Liability guidelines are established to create a secure environment for all participants. Here’s a detailed exploration:

  1. Personal Responsibility for Safety:
    • Each member holds a personal responsibility for their safety and the safety of others within the academy premises. This commitment fosters a culture of mindfulness, where every individual actively contributes to maintaining a secure and hazard-free environment.
  2. Understanding Personal Limits:
    • Members are encouraged to be aware of their own physical capabilities and exercise caution during tennis activities. Understanding and respecting personal limits not only safeguards individual well-being but also contributes to the overall safety of the entire community.
  3. RA Tennis Academy’s Limited Liability:
    • While we strive to provide a safe and controlled environment, it’s important to note that RA Tennis Academy is not liable for any injuries, accidents, or loss of personal property that may occur on the premises. This acknowledgment underscores the shared responsibility among members to exercise prudence and adhere to safety guidelines.
  4. Emergency Preparedness:
    • The academy maintains a commitment to emergency preparedness, including having relevant safety protocols in place. Members are encouraged to familiarize themselves with these protocols to ensure a swift and effective response in the event of unforeseen situations.
  5. Reporting Safety Concerns:
    • If members identify any safety concerns or potential hazards on the premises, we encourage immediate reporting to the academy staff. This proactive communication allows us to address issues promptly, contributing to the continuous improvement of safety measures.
  6. Secure Storage of Personal Belongings:
    • While the academy provides secure areas for belongings, members are advised to take precautions and secure personal items. RA Tennis Academy cannot be held responsible for any loss or damage to personal property, reinforcing the importance of individual vigilance.
  7. Educational Initiatives for Safety Awareness:
    • RA Tennis Academy is committed to ongoing safety education. Initiatives such as workshops and informational materials aim to enhance members’ awareness of safety practices, creating a community that prioritizes preventive measures.

By embracing the Safety and Liability guidelines, members actively contribute to creating an environment where everyone can engage in tennis activities with confidence. The acknowledgment of personal responsibility fosters a culture of care and consideration, ensuring that RA Tennis Academy remains a secure and enjoyable space for all.

7. Coaching Programs: A Personalized Approach to Tennis Excellence

Engaging in coaching programs at RA Tennis Academy is not just an opportunity to refine your skills but a pathway to personalized growth. Let’s delve into the details of our Coaching Programs:

  1. Optional Participation for Individual Progress:
    • Enrolling in coaching programs is entirely optional, allowing members to tailor their tennis journey according to their individual aspirations and schedules. Whether you’re a novice looking to master the basics or an advanced player aiming for strategic refinement, our coaching programs cater to diverse skill levels and objectives.
  2. Transparent Fee Structure:
    • While participation in coaching programs is an additional option, it’s essential to note that additional fees may apply. This transparent fee structure ensures clarity for members, allowing them to make informed decisions based on their budget and tennis development goals.
  3. Goal-Oriented Communication:
    • We encourage open communication between members and our coaching staff. Members are urged to express their tennis goals, preferences, and any specific areas they wish to focus on during coaching sessions. This collaborative approach ensures that coaching programs are tailored to individual needs, promoting an effective and rewarding learning experience.
  4. Skill Enhancement for Every Level:
    • Our coaching programs are designed to accommodate players at every skill level. From foundational techniques to advanced strategies, our experienced coaching staff is dedicated to fostering improvement at every stage of your tennis journey.
  5. Flexible Scheduling for Convenience:
    • Recognizing the diverse schedules of our members, coaching sessions are structured with flexibility in mind. This enables members to seamlessly integrate coaching into their routine, ensuring that tennis development remains an accessible and convenient part of their lifestyle.
  6. Continuous Support and Feedback:
    • Coaching at RA Tennis Academy extends beyond the court. Our coaching staff is committed to providing ongoing support and constructive feedback to help members track their progress and make necessary adjustments. This continuous engagement ensures that members feel supported and motivated on their journey to tennis excellence.

By considering and participating in our Coaching Programs, members unlock a pathway to tailored skill enhancement, individualized attention, and a deeper appreciation for the sport. The optional nature of these programs emphasizes our commitment to providing a diverse and personalized tennis experience for every member of RA Tennis Academy.

8. Facility Access: Unlocking the Tennis Experience

At RA Tennis Academy, your membership grants you exclusive access to a world-class tennis environment. Delving into the details of our Facility Access policy reveals the key aspects that ensure a seamless and enjoyable experience:

  1. Access During Operating Hours:
    • As a valued member, you enjoy unrestricted access to our state-of-the-art facilities during the designated operating hours. This includes access to tennis courts, training areas, and any other amenities that contribute to a comprehensive tennis experience.
  2. Flexibility for Optimal Utilization:
    • We understand the importance of flexibility in integrating tennis into your lifestyle. The generous operating hours provide you with the flexibility to plan your tennis sessions at times that best suit your schedule, ensuring that tennis becomes a convenient and enjoyable part of your routine.
  3. Temporary Closures for Maintenance:
    • To maintain the high standards of our facilities, periodic maintenance is essential. The academy may, from time to time, temporarily close certain areas for maintenance purposes. This proactive approach guarantees that our facilities remain in top-notch condition, enhancing your overall tennis experience.
  4. Event Hosting and Restricted Access:
    • RA Tennis Academy is not just a facility; it’s a vibrant community where events, tournaments, and exhibitions add an extra layer of excitement. During such occasions, there may be specific areas or facilities temporarily restricted to facilitate these events. This enhances the versatility of our facilities, providing dynamic experiences beyond regular tennis play.
  5. Adaptability to Unforeseen Circumstances:
    • Unforeseen circumstances can occasionally impact facility access. The academy retains the right to close or restrict access due to unforeseen events such as emergencies or situations beyond our control. While rare, this provision ensures the safety and well-being of our members and staff.
  6. Communication for Member Awareness:
    • Transparent communication is integral to our Facility Access policy. Members are promptly informed of any planned closures, restrictions, or changes to operating hours. This ensures that you are well-informed and can plan your tennis activities accordingly.

By having access to our facilities, you not only gain entry to top-tier tennis amenities but also become an integral part of a thriving tennis community. The thoughtful balance of flexibility, maintenance, event hosting, and adaptability to unforeseen circumstances ensures that your membership at RA Tennis Academy offers a comprehensive and unparalleled tennis experience.

9. Guest Policy: Extending Hospitality with Responsibility

Our Guest Policy at RA Tennis Academy is designed to enhance your tennis experience by allowing you to share the joys of the sport with friends or family. Here’s a detailed exploration of the policy:

  1. Warm Welcome for Guests:
    • We understand the joy of sharing your tennis journey with others. Guests are warmly welcomed at our academy, providing an opportunity for you to introduce friends or family to the world of tennis.
  2. Accompanied by a Member:
    • To ensure a seamless and secure experience for everyone, guests must be accompanied by a registered member of RA Tennis Academy. This ensures that members can personally guide their guests, introducing them to the facilities, amenities, and the overall ethos of our tennis community.
  3. Guest Fees for Enhanced Privileges:
    • While we encourage the inclusion of guests, a nominal guest fee may apply. This fee contributes to maintaining the quality of our facilities and services, ensuring that both members and their guests enjoy a premium tennis experience.
  4. Members’ Responsibility for Adherence:
    • As the inviting member, you hold a responsibility to ensure that your guests adhere to the academy’s rules and regulations. This includes respectful behavior, adherence to safety guidelines, and overall compliance with the principles that define our tennis community.
  5. Transparent Communication:
    • Communication is key to a smooth guest experience. Members are encouraged to communicate the rules and expectations to their guests before their visit, ensuring that everyone is aware of the guidelines in place for a harmonious and enjoyable tennis session.
  6. Limitations on Guest Visits:
    • While guests are welcomed, there may be limitations on the frequency of their visits to ensure fair access for all members. These limitations are in place to maintain the inclusive and community-oriented nature of RA Tennis Academy.
  7. Enriching the Tennis Community:
    • The Guest Policy not only enhances your individual experience but contributes to the vibrancy of our tennis community. Introducing new individuals to our facilities fosters a sense of inclusivity and expands the network of tennis enthusiasts within our community.

By embracing the Guest Policy, you not only enrich your own tennis experience but actively contribute to the welcoming and communal atmosphere that defines RA Tennis Academy. This policy ensures that guests can share in the excitement of tennis while maintaining the integrity and quality of our tennis community.

10. Termination of Membership: Upholding Standards with Transparency

Our Termination of Membership policy at RA Tennis Academy is crafted to maintain the integrity of our community while providing clear guidelines for both members and management. Here’s an in-depth exploration of this policy:

  1. Right to Terminate for Various Reasons:
    • RA Tennis Academy retains the right to terminate a membership for several reasons, including but not limited to the violation of terms, non-payment, or any other conduct deemed incompatible with the values and standards upheld by the academy.
  2. Transparency in Decision-Making:
    • The decision to terminate a membership is not taken lightly. It follows a careful evaluation of the circumstances by the academy’s management. Transparency is a guiding principle in this process, ensuring that members are informed of the reasons behind such a decision.
  3. Violation of Terms:
    • A membership may be terminated if a member is found to be in violation of the terms and conditions outlined in the Membership Agreement. This includes but is not limited to breaches of the Code of Conduct, non-compliance with facility access rules, or any actions that compromise the safety and well-being of fellow members.
  4. Non-Payment Concerns:
    • Timely payment is integral to the sustainability of the academy. If a member fails to fulfill their financial obligations, leading to significant arrears, the academy reserves the right to terminate the membership. This ensures fairness and consistency in the application of financial policies.
  5. Decision Deemed Necessary by Management:
    • The academy’s management may, in certain situations, find it necessary to terminate a membership for reasons beyond those explicitly outlined. This decision is made with careful consideration and is communicated to the member with transparency and clarity.
  6. Communication of Termination:
    • Members are promptly notified in writing if their membership is subject to termination. This communication includes explicit details regarding the reasons for the decision, allowing members to understand the circumstances leading to the termination.
  7. Opportunity for Resolution:
    • In certain cases, members may be provided with an opportunity to address and rectify the issues leading to the potential termination. This proactive approach encourages open communication and allows members a chance to resolve concerns before a final decision is made.
  8. Termination Process Timing:
    • Members seeking termination of their own membership must submit a written request before the 25th of each month. This advance notice ensures that administrative processes can be efficiently managed, and necessary arrangements can be made. This excludes our “Pro Development Players” who have separate contractual obligations in regard to terminations.

The Termination of Membership policy is designed to maintain a community where values, standards, and mutual respect are upheld. It serves as a safeguard, ensuring that the collective experience at RA Tennis Academy remains positive, secure, and aligned with the principles that define our tennis community.

11. Changes to Terms: Adapting for Continuous Improvement

Our commitment at RA Tennis Academy is to provide a tennis environment that evolves and improves over time. The Changes to Terms policy reflects our dedication to adaptability and transparency. Let’s delve into the details:

  1. Adaptability for Continuous Improvement:
    • The world of tennis, like any dynamic field, evolves, and so do our practices at RA Tennis Academy. The Changes to Terms policy acknowledges the need for adaptability to ensure that our offerings, facilities, and services continually align with the evolving needs and expectations of our valued members.
  2. Right to Modify Terms:
    • The academy retains the right to modify the terms and conditions outlined in our agreements at any time. This flexibility allows us to implement improvements, address emerging challenges, or incorporate valuable feedback received from our members. The intent is always to enhance the overall tennis experience at the academy.
  3. Advance Notification for Transparency:
    • Transparency is paramount in our communication. Members will be notified well in advance of any significant changes to the terms. This advance notification period provides members with the opportunity to understand, inquire about, and prepare for the upcoming modifications, fostering a sense of collaboration in the evolution of our tennis community.
  4. Definition of Significant Changes:
    • The term “significant changes” is crucial to this policy. It encompasses modifications that may impact the overall membership experience, privileges, fees, or any other aspect that substantially affects the contractual agreement between the academy and its members. This ensures that members are specifically informed about alterations that could influence their engagement with the academy.
  5. Communication Channels:
    • Notifications about changes to terms will be communicated through various channels, ensuring that members receive information in a timely and accessible manner. Whether through email, official announcements, or other designated communication platforms, our goal is to reach every member effectively.
  6. Member Involvement and Feedback:
    • While changes are made to improve the overall tennis experience, member involvement is crucial. The academy values feedback and suggestions from its members. Where possible, we encourage open dialogue and seek input to ensure that modifications align with the collective vision of our tennis community.
  7. Commitment to Consistency and Fairness:
    • Changes to terms are implemented with a commitment to consistency and fairness. The academy strives to ensure that modifications are equitable, reasonable, and contribute positively to the mutual understanding between the academy and its members.

The Changes to Terms policy represents our proactive approach to maintaining relevance, excellence, and member satisfaction. By embracing adaptability and communicating changes transparently, we aim to create an environment where every member feels informed, engaged, and valued in the ongoing evolution of RA Tennis Academy.

12. Membership Acknowledgment: A Covenant for Informed Engagement

When you make the decision to become a member of RA Tennis Academy, it goes beyond a mere registration. It involves a conscious acknowledgment, understanding, and commitment to the values, rules, and principles that define our tennis community. Let’s delve into the intricacies of this fundamental membership acknowledgment:

  1. Informed Consent:
    • By joining RA Tennis Academy, you acknowledge that you have not only received but have also taken the time to read and understand the terms and conditions outlined by the academy. This ensures that your decision to become a member is an informed one, grounded in a clear comprehension of the expectations and guidelines set forth.
  2. Understanding the Terms and Conditions:
    • The acknowledgment signifies more than a cursory glance at the terms and conditions. It implies a deeper understanding of the rights, responsibilities, privileges, and obligations that come with being a member. This understanding forms the basis for a harmonious and respectful coexistence within the RA Tennis Academy community.
  3. Commitment to Abide By:
    • Your acknowledgment is a commitment—an agreement to abide by the terms and conditions established by RA Tennis Academy. This commitment extends beyond compliance; it forms the foundation for a shared ethos that defines the culture of our tennis community.
  4. Shared Responsibility:
    • Membership at RA Tennis Academy is a shared responsibility. It’s not merely a transaction but an active participation in a community where every member’s actions contribute to the collective experience. Your acknowledgment signifies an understanding of this shared responsibility and a willingness to play your part in fostering a positive and thriving tennis environment.
  5. Creating a Community Culture:
    • The acknowledgment is not just a formality; it is the cornerstone of the culture we aim to cultivate. It sets the tone for mutual respect, sportsmanship, and a commitment to the shared values that make RA Tennis Academy a unique and vibrant community.
  6. Access to Privileges:
    • Acknowledging the terms and conditions grants you access to the privileges and benefits associated with membership. It ensures that you can fully enjoy the facilities, coaching programs, events, and all that RA Tennis Academy has to offer, knowing that you are an integral part of our tennis family.
  7. Continuous Engagement:
    • The acknowledgment is not a one-time event. It represents a continuous engagement with the principles outlined by RA Tennis Academy. As our community evolves, your acknowledgment becomes a living commitment that adapts to the dynamic nature of our tennis culture.

By acknowledging that you have read, understood, and agreed to abide by these terms and conditions, you actively contribute to the creation of a community where every member is not just a participant but a vital element in the collective success and enjoyment of RA Tennis Academy.

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Cookie Policy

Cookie Policy

It’s important to establish what you can expect from us, and what we expect from you.

Effective date: April 1st, 2024

Regulations on the use of cookies

This Cookies Policy is an integral part of the Legal Notice and Privacy Policy of RATC Accessing and browsing the site, or the use of its services, implies acceptance of the General Conditions set out in our Legal Notice (and therefore of the Privacy Policy and Cookies Policy). Please read these carefully.

Thank you for deciding to visit us. We want your experience on the site to be the best possible, and for that reason we have drafted, in compliance with the second paragraph of Article 22 of Law 34/2002, of July 11, 2002, of services of the information society and electronic commerce (hereinafter, LSSI), this Cookies Policy in the clearest, most transparent, complete and understandable way possible.

What is a Cookie?

This website uses cookies and/or similar technologies that store and retrieve information when you browse. In general, these technologies can serve a variety of purposes, such as, for example, recognizing you as a user, obtaining information about your browsing habits, or customizing the way content is displayed.

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From www.ratennisacademy.net and in compliance with current legislation, we provide you with information that allows you to configure your browser / Internet browsers to maintain your privacy and security in relation to cookies. Therefore, we provide you with information and links to the official support sites of the main browsers so that you can decide whether or not to accept the use of cookies.

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How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Promotional communications.

RATC users, as well as users who engage in a conversation with our live chat agents and those who manually subscribe to our newsletter, might at any point receive promotional communications. You may opt out of receiving promotional communications from us at any time by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

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Imprint

Imprint

It’s important to establish what you can expect from us, and what we expect from you.

Information In Accordance With Section 5 TMG

The website(s) under www.ratennisacademy.net and the services on these pages are being offered to you by:

RA Tennis Academy

Calle del Pi 07560, Cala Millor, Mallorca,

Islas Baleares

 

Represented By:

H. Kratochwill // R.M. Andres

E-mail: hello@ratennisacademy.net

 

Dispute Settlement

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr. You can find our email address in the legal notice above. We are neither willing nor obliged to take part in dispute settlement proceedings before a consumer arbitration board.

 

Accountability For Content

The contents of our pages have been created with the utmost care. However, we cannot guarantee the contents’ accuracy, completeness or topicality. According to statutory provisions, we are furthermore responsible for our own content on these web pages. In this matter, please note that we are not obliged to monitor the transmitted or saved information of third parties, or investigate circumstances pointing to illegal activity. Our obligations to remove or block the use of information under generally applicable laws remain unaffected by this as per §§ 8 to 10 of the Telemedia Act (TMG).

 

Accountability For Links

Responsibility for the content of external links (to web pages of third parties) lies solely with the operators of the linked pages. No violations were evident to us at the time of linking. Should any legal infringement become known to us, we will remove the respective link immediately.

 

Copyright

Our web pages and their contents are subject to European copyright law. Unless expressly permitted by law, every form of utilizing, reproducing or processing works subject to copyright protection on our web pages requires the prior consent of the respective owner of the rights. Individual reproductions of a work are only allowed for private use. The materials from these pages are copyrighted and any unauthorized use may violate copyright laws.

 

Data Protection

We take the protection of your personal data seriously. For more information on how we handle and process personal data, please refer to our Privacy Policy.

 

Applicable Law And Jurisdiction

This imprint is governed by and construed in accordance with the laws of Spain. Any disputes arising under or in connection with this imprint shall be subject to the exclusive jurisdiction of the courts of Mallorca.

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Privacy Policy

Privacy Policy

It’s important to establish what you can expect from us, and what we expect from you.

Our firm commitment to the privacy of visitors to our site

Your privacy is critically important to us. At the RA Tennis Academy & Club we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.
  • In our products, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently deleted.

Below is our privacy policy which incorporates these goals.

If you have questions about deleting or correcting your personal data please contact our support team.

The RA Tennis Academy & Club (“RATC”) operates several websites, collectively “websites”. It is the RATC’s policy to respect your privacy regarding any information we may collect while operating our websites. The Privacy Policy is part of the Legal Notice that governs the Web Page:

www.ratennisacademy.net together with the Cookies Usage Policy.

The Web page www.ratennisacademy.net is owned by RATC and complies with the requirements derived from Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, and current regulations relating to the protection of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.

RATC reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you review it every time you access the Website. In the event that you have registered on the website and access your account or profile, upon accessing it, you will be informed in the event that there have been substantial changes in relation to the processing of your personal information.

Who is the person responsible for the treatment?

The data collected or provided voluntarily through the Web Page, either by browsing it, as well as all those who can provide us in the contact forms, via email or telephone, will be collected and processed by the File Manager, whose data are indicated below:

If, for any reason, you wish to contact us on any matter related to the processing of your personal data or privacy (with our Data Protection Officer), you can do so through any of the means indicated above.

When, why, by whom, how, for what purpose and for how long do we process your personal data?

When and why?

You can browse most of our web pages without providing any personal information, but in some cases this information is necessary to provide you with the electronic services you request from us.

If we need to collect personal data to provide you with the service, we will process the information in accordance with the policy set out in this document and in the specific terms and conditions of the particular service in question (if any), which contain specific privacy statements about the use of the data and inform you why, for what purpose, how, for how long we process your personal data and what security measures we implement.

Who collects your data?

The collection and processing of personal data that you may provide to us is carried out by our company or, where appropriate, its data processors. In relation to the latter case, these processors are third parties who are contractually required to ensure that their activity respects the law and implement appropriate security measures to protect such data.

What for?

The personal data that we request from you, or that you provide to us as a result of your browsing, is used by us to manage, provide and improve the services you have requested from us.

For example, we will process your personal data in order to manage the queries you send us, to manage your participation in personnel selection processes, to send you electronic communications if you so request, and/or for the preparation of statistics.

In this sense, we ask you for an e-mail address when you use our contact forms on the web. We only collect the sender’s personal data necessary to respond to you.

When you subscribe to our newsletters we also ask you for an email to provide the service, in any case you can manage your unsubscribe from the service whenever you want and we put means at your disposal to do o.

How do we treat your data?

We collect personal information only to the extent necessary to achieve a specific purpose. The information will not be used for a purpose incompatible with the one described.

We only disclose the information to third parties if it is necessary for the fulfillment of the purpose of the service and only to persons who need to know them. All this in order to be able to provide the service by treating your personal data with confidentiality and reserve, in accordance with current legislation.

In any case, our company adopts security measures to protect the data against possible abuse or unauthorized access, alteration or loss.

How do we treat your data?

We store data only for the time necessary to fulfill the purpose of its collection or further processing. The period of data retention will depend on the service and each service will indicate the duration of the processing of personal data.

A table with specific retention periods is provided at the end of this document.

For what purposes will we process your personal data?

Customers:

We process your personal data in order to (i) manage your purchase or service provided; (ii) maintain the contractual and pre-contractual relationship for billing, preparation of budgets and follow up on the same as well as send you information by electronic means that deal with your request; (iii) sending communications on commercial information by electronic means that may be of interest to you, provided there is express authorization; (iv) we may develop a commercial profile based on the information you provide us in order to offer products and services according to your interests. No automated decisions will be made on the basis of such a profile.

Suppliers:

We process your personal data for the purpose of (i) invoicing and (ii) maintaining business contact, (iii) as well as sending you information by electronic means about our products or services.

Web or e-mail contacts:

We process your personal data for the purpose of (i) answering your queries and requests; (ii) managing the requested service or processing your order; (iii) sending you commercial information by electronic means that may be of interest to you, we may create a commercial profile based on the information you provide us in order to offer you products and services according to your interests. No automated decisions will be made on the basis of such a profile.

Social media contacts:

We process your personal data in order to (i) answer your queries and requests, (ii) manage the requested service, answer your request or process your order and (iii) interact with you and create a community of followers.

Job seekers:

We process your personal data in order to (i) count on you in recruitment selection processes, (ii) summon you for job interviews and evaluate your candidacy, (iii) communicate your resume to group companies, collaborators or related companies with the sole purpose of involving you in their selection processes, provided that you have given us your consent.

Participants in our contests:

We process your personal data in order to manage your participation in the contests we organize as well as to publicize the winners of the contest and the awards ceremony.

Winning participants may be photographed or videotaped and disseminated in any of the media, our website or other media. Consequently it is possible that the image of the participants may be captured, recorded and/or reproduced in an ancillary way to the main activity.

We process your personal data in order to (i) count on you in recruitment selection processes, (ii) summon you for job interviews and evaluate your candidacy, (iii) communicate your resume to group companies, collaborators or related companies with the sole purpose of involving you in their selection processes, provided that you have given us your consent.

Chat online:

We process your personal data in order to answer your queries and requests. The data will be deleted from our database once the query or information requested through the chat is resolved.

Web users:

By browsing our website we collect information about your browser, your device and data from your use of our website as well as any information you provide to us when using our website. In an anonymized or aggregated form, we may record the IP address (Internet access identification number of the device, which allows devices, systems and servers to recognize and communicate with each other).

The purpose of the processing is (i) to obtain practical knowledge about how users use our website to enable us to improve it; (ii) to perform statistical analysis to help us improve our business strategy; (iii) to perform web performance analysis and (iv) for technical security and system diagnostics.

The data we collect is not related to a specific user and will be stored in our databases.

The aforementioned data, as well as any personal data you may provide us with, are stored by means of cookies that are collected in a format pseudonymized and are subject to the presentation of objections to the processing of this personal data, as detailed in the Cookie Policy. You can consult the Cookies Policy in the corresponding section.

Similarly, from our website you can provide the utility of Google Maps, which may have access to your location, in the event that it is allowed, in order to provide you with greater specificity about the distance and / or roads to our headquarters. In this regard, we refer to the privacy policy used by Google Maps, in order to know the use and processing of such data http://www.google.com/intl/en/policies/privacy/

In order to offer information or services of interest based on the User’s location, we may access data relating to the geolocation of the User’s device in those cases in which the user’s configuration for this purpose so permits.

The Portal may offer functionalities to share content through third party applications, such as Facebook or Twitter. These applications may collect and process information related to the user’s browsing on the different websites. Any personal information collected through these applications may be used by third party users of these applications. Your interactions are subject to the privacy policies of the companies providing the applications.

The Portal may host blogs, forums, and other social networking applications or services in order to facilitate the exchange of knowledge and content. Any personal information provided by the user may be shared with other users of that service, over which we have no control.

What is the legitimacy for the processing of your data?

Customers:

The legal basis for the processing of your data is (i) the execution of a contract and maintenance of the contractual relationship and (ii) your consent that is requested for the remission of offers of products and services through electronic means, without in any case the withdrawal of this consent conditions the execution of the contract.

Suppliers:

The legal basis for processing your data is (i) the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures.

Web or e-mail contacts:

The legal basis for the processing of your data is (i) the consent of the data subject. In those cases where to make a request it is necessary to fill out a form and “click” on the submit button, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to the form or acceptance of the privacy policy.

All our forms have a check box that must be checked to access the services offered.

The purposes of the treatment will be the following:

  1. a) Manage queries or requests for information that you send us through the Web Page, email or telephone.
  2. b) Sending communications, special promotions, news or actions that are of interest to you or that you request from us, including by electronic means. As this is an accessory purpose to the main one, you must check the box provided for this purpose.

The personal data you provide us by this means will not be communicated to third parties, being RATC who give, directly answer to such queries.

Social network contacts:

The legal basis for the processing of your data is the acceptance of the contractual relationship with the relevant social network provider manifested when registering in their application and in accordance with their privacy policies, which is external to us.

Work with us:

In the event that you provide us with your curriculum vitae, either by means of the Web Page, e-mail or physically at the address or any headquarters of RATC S.L. will incorporate them into its database. The curriculum will be stored for a period of 1 year, after which, if we have not contacted you, it will be deleted. The legal basis for the treatment will be based on the express consent given by the interested party for the processing of the data contained in the curriculum by sending it and checking the box provided for this purpose. In those cases where to make a request it is necessary to fill out a form and “click” on the submit button, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to the form or acceptance of the privacy policy.

The purpose of the treatment is to incorporate you to present and future selection processes of RATC or any entity belonging to the business group.

In the event that the interested party is finally incorporated as an employee of RATC or any of the entities belonging to the business group, your data will be incorporated into a database owned by the same, in order to internally manage the employee-employer employment relationship.

Sending Newsletter:

The Web Page allows the option of subscribing to the Newsletter of RATC To do so, it is necessary to provide an e-mail address to which it will be sent.

Such information will be stored in a database of RATC in which it will be registered until the interested party requests to unsubscribe from it or, where appropriate, RATC ceases to send it.

The legal basis for the processing of this personal data is the express consent given by all interested parties who subscribe to this service by checking the box provided for this purpose.

The e-mail data will only be processed and stored for the purpose of managing the sending of the Newsletter by users who request it.

Chat online:

The legal basis for processing your data is your consent to use the chat.

Participants in our contests:

The legal basis for the processing of your data is your consent by registering for the contest and accepting the privacy policy and contest rules.

The personal data collected will not be disclosed to third parties.

Web users:

The legal basis for the processing of data is our (i) legitimate interest in knowing our users’ browsing modes in order to adapt to their interests and improve our relationship with them; as well as (ii) their consent when browsing our website and accepting the terms of use of cookies.

To which recipients will your data be communicated?

Your data will not be disclosed to third parties outside the service we provide, unless legally required. Specifically, they will be communicated to the State Agency of Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased.

Your data may also be communicated to our service providers when necessary for the execution of the contract. In these cases, the data processor has committed itself by contract to use the data only for the purpose that justifies the processing and to maintain appropriate security measures.

International data transfers.

The RATC has servers and nodes in different countries around the world, international data transfers are made. many of these transfers are made to countries declared by the European Commission to be of an adequate level, such as: Canada, Argentina or Japan.

However, there are many other countries where the data is sent, which are not declared of adequate level; the transfers that are made to these countries, have their legitimate basis in that such transfers are necessary for the execution of a contract between the data subject and the data controller, since otherwise, the service cannot be provided.

What security measures do we apply?

Rest assured, we have adopted appropriate technical and organizational measures to ensure confidentiality, integrity and availability in the processing of your personal data that we perform, in particular those that prevent the loss, misuse, alteration, unauthorized access and theft of personal data.

What are your rights when you provide us with your data?

You can exercise your rights of access, rectification, deletion, portability, limitation or opposition to the processing of your data, including the right to withdraw your consent, as detailed below:

Right of access: you can ask us if we are processing your data and in what way.

Right of rectification: You can ask us to update your personal data if they are incorrect, and delete them if you wish.

Right to limitation of processing: In this case they will only be kept by us for the exercise or defense of claims.

Right of opposition: After your request to oppose the processing, we will stop processing the data in the manner you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims must continue to be treated.

Right of opposition: After your request to oppose the processing, we will stop processing the data in the manner you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims must continue to be treated.

Right to data portability: In case you want your data to be processed by another company, we will facilitate the portability of your data to the new data controller.

Right to erasure: You can request that we delete your data when it is no longer necessary for processing, you withdraw your consent, it is unlawful processing or there is a legal obligation to do so. We will analyze the case and apply the law.

If you need more information about your rights under the Law and how to exercise them, we recommend that you contact the Spanish Data Protection Agency, which is the supervisory authority for data protection.

You can contact the Data Protection Delegate prior to filing a complaint against the data controller before the AEPD.

In the event that we have not attended to the exercise of your rights you can file a complaint with the Spanish Data Protection Agency.

We have forms for the exercise of rights that can be requested to the email address mentioned above; you can also use those prepared by the Spanish Data Protection Agency or third parties. These forms must be signed electronically or be accompanied by a photocopy of the ID card. If you are acting through a representative in the same way, a copy of your ID card or an electronic signature must accompany the form.

The forms must be submitted in person or sent by mail or email to the addresses listed in the “Responsible” section.

The maximum time limit for a decision is one month from the receipt of your request.

How long will we keep your data?

Personal data will be kept for as long as you maintain your relationship with us.

At the end of the same, the personal data processed for each of the purposes indicated will be kept for the legally stipulated periods of time. If there is no such legal period until the interested party requests its deletion or revokes the consent given, or during the period that a judge or court may require them according to the statute of limitations for legal actions.

For each treatment or type of data, we provide you with a specific period, which you can consult in the following table:

File Document Conservation
Customers Invoices 10 years
Contracts 5 years
Human Resources Payrolls, TC1, TC2, etc 10 years
Curriculums Until the end of the selection process, and 1 year more with your consent.
Contratos. Temporary workers data 4 years
Worker’s file. Up to 5 years after the sick leave.
Marketing Databases or web visitors While the treatment lasts
Suppliers Invoices 10 years
Contracts 5 years
Access control and video surveillance List of visitors 30 days
Videos 30 days blocking. 3 years destruction
Accounting Accounting books and documents. 6 years
Taxation Management of the company’s administration, rights and obligations related to the payment of taxes. 10 years
Health and Safety Worker Medical Records 5 years
Insurance Insurance policies 6 years (general rule). 2 years (damages)
Shopping Registration of all deliveries of goods or services, intra-community acquisitions, imports and exports for VAT purposes. 5 years
Organic Law on Data Protection Processing of personal data. 3 years
Personal data of employees stored in the networks, computers and communications equipment used by employees, access controls and internal management/administration systems. 5 years

Information you provide to us.

We collect information you provide directly to us. For example, we collect information you provide when you create an account, subscribe to our updates, respond to a survey, fill out a form, request customer support or communicate with us. The types of information we may collect include your email address, username and password, survey responses and any other information you choose to provide. If you use our Storage Services, our third-party service provider may collect your payment method information for use in connection with your payments for storage.

Information collected by cookies and other tracking technologies via our services.

We and our service providers use various technologies to collect information when you interact with our websites and mobile apps, including cookies and web beacons. Cookies are small data files that are stored on your device when you visit a website, which enable us to collect information about your device identifiers, web browsers used to access the Services, pages or features viewed, time spent on pages, mobile app performance and links clicked. Web beacons (or pixel tags) are electronic images that may be used in our web Services or emails to help deliver cookies, count website visits, understand usage and determine the effectiveness of email marketing campaigns.

We may also receive information about you from other sources, such as when logging into your Storage Services account by using your account credentials for a separate third-party service. We will receive information from that service as indicated in the relevant third party’s authorization screen.

Using RATC Core software makes your computer part of a distributed network. This means your computer may communicate with many other computers. As part of this process, those other nodes can store some information about your computer and your interactions. None of this information is dangerous to share with the network. Your computer shares a lot of it every day when you browse the web. We firmly believe that you have the right to be aware of the information you’re sharing, and be able to make decisions about your own privacy. Here’s a list of some things that other people can learn about your computer. IP Address: This is your computer’s address on the Internet. This needs to be shared so that other nodes’ messages can reach your computer. IP-associated information: Using your IP address, it is often possible to look up an approximate location (usually what city you are likely in) as well as your ISP. Network information: When you communicate with another node, it can record how long it takes your node to respond, and test your internet connection’s bandwidth. Node ID: This is a pseudonym for your computer. It’s a long group of random numbers that can be used to identify a node on the network. You need to send this out so that other nodes can identify and contact your node. Disk space information: In order to negotiate storage contracts, your computer has to let other nodes know some information about how much it can store. If you are not comfortable sharing this information, we suggest you do not run RATC Core program.

We may allow others to provide analytics services on our behalf in connection with our Services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites and apps, including your IP address, web browser, pages viewed, app performance, time spent on pages and links clicked. This information may be used by Company and others to, among other things, analyze and track data, determine the popularity of certain content and better understand your online activity.

Security.

RATC takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

Transfer of information to governing authorities.

The RA Tennis Academy & Club is based in Spain and the information we collect is governed by Spanish law. By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Spain and other countries, where you may not have the same rights as you do under your local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy. Since the RA Tennis Academy & Club uses client-side end-to-end encryption, it cannot know the content a user has under his account.

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